How to fix a paper jam in a printer

It is unavoidable when working with any printer to encounter a paper jam, also known as a misfeed. The following is a general guide for troubleshooting and removing paper that has become stuck in one or more places. Although the design of most modern printers is similar, you may need to make minor adjustments to these steps depending on the printer brand and model.

1) Locate and remove any paper stuck in the loading tray
1. Remove any loose paper in the loading tray.
2. Press the Resume button on the front of the printer.
3. Carefully remove stuck paper one sheet at a time, starting in the middle.
4. Check for any remaining bits of paper inside the printer.

2) Clearing the jam from the rear of the printer
If you are unable to remove the paper jam from the loading tray, follow the instructions to clear the paper from the printer’s rear. The back of the printer usually has a rear access panel or a two-sided printing accessory.

3) Removing a rear access panel
1.Locate the knob or access tab on the back of the printer by or on the panel itself. If it’s a knob, move it to the Unlocked position.
2.Remove the panel and carefully pull out the jammed paper.
3. Locate and clear away any small bits of paper that remain.
4. Replace and secure the rear panel.

4) Remove the two-sided printing accessory to clear the paper jam
1.Press both RELEASE buttons on either end of the module at the same time and remove it.
2.Remove the panel and carefully pull out the jammed paper.
3.Locate and clear away any small bits of paper that remain.
4.Push the module back on and snap it into place.
5.Press the button on top of the module and open the door.
6.Remove the panel and carefully pull out the jammed paper.
7.Locate and clear away any small bits of paper that remain.
8.Close the rear module door.

5) Pulling the paper out from under the front cover
If all of the previous steps have failed, you can try to remove the jammed paper by carefully and slowly pulling it out from under the front cover. Remember that, as previously stated, this step is generally not recommended and should only be used as a last resort because it may cause printer damage.

6) Ensure the printer carriage can move freely
1. Disconnect the printer from power by unplugging the power cord from the power outlet.
2.Watch the carriage to see if it moves fully to the right side of the printer and out of sight. Do not force the carriage to move if it’s stuck, as this may damage your printer.
3.Carefully remove the ink cartridge(s).
4.Without removing the drawer, remove any paper in the loading tray.
5.Remove the two-sided printing accessory (module) or rear access door.
6.With your fingers, rotate the rollers toward the top of the printer for three full rotations.
7.Replace the two-sided printing accessory (module) or rear access door.
8.Replace the ink cartridges.
9.Plug in and turn on your printer.

7) Reloading and testing the printer
Test your printer after you’ve removed the jam, cleared away any remaining bits of paper, and ensured the print carriage moves freely.

1.Put some inkjet paper into the loading tray and slide it into place.
2.Print a test page by performing a self-test. Usually, a self-test can be initiated by pressing and holding the Resume button until the printer starts printing.

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