The error code SC899-00 on a printer typically indicates a problem with the printer’s firmware or software. This error can occur when the printer receives a corrupted or malformed print job that it cannot process, or when there is an issue with the printer’s network settings.
To resolve this error, you can try the following steps:
- Cancel any pending print jobs: In some cases, the error may be caused by a corrupted print job that is stuck in the printer’s queue. Cancel all pending print jobs and try printing a test page to see if the error persists.
- Update the printer firmware: Check the printer manufacturer’s website for any available firmware updates. Download and install any updates that are available, following the manufacturer’s instructions.
- Check network settings: If the printer is connected to a network, check the network settings to ensure that they are configured correctly. Make sure that the printer is connected to the correct network and that the IP address is set correctly.
- Disable any third-party print management software: If you are using any third-party print management software, try disabling it and printing directly from the application you are using. This can help rule out any compatibility issues.
- Contact technical support: If the error persists, contact the printer manufacturer’s technical support for further assistance. They may be able to provide additional troubleshooting steps or recommend a repair or replacement.
It’s important to note that the exact steps to resolve the SC899-00 error code can vary depending on the make and model of the printer, so be sure to consult the printer’s user manual or technical support for specific guidance.